Keep mass tort clients reachable for years.
Mass tort clients may need to stay reachable for 8 to 10 years. Kayse keeps communication going through the life of the case and helps re-engage clients who stopped responding.
You said yes to the cases at a conference.
Six weeks later, they went quiet.
A new docket becomes harder to manage when most clients do not open the first email. Long case timelines make that communication problem recur unless the firm has a consistent follow-up process.
A one-time cleanup does not last.
A mass tort runs for the better part of a decade. Every round needs your client to respond. Again and again.
Unreachable right now
A one-time cleanup fixes today, not next quarter.
How long a tort runs
Your clients have to stay reachable that entire time.
PFS, elections, deadlines
Each one needs your client to respond. Over and over.
It happens for years
The clients dark today are just round one. It repeats every few weeks.
One campaign only clears the current backlog.
When the next order or deadline arrives, the same outreach work starts again.
✗ One-time outreach
- ✗One campaign clears today's backlog
- ✗Then the next CMO or settlement order drops
- ✗Clients may have gone quiet again
- ✗The firm pays another $15K for call-center work
- ✗Every gap risks dismissed cases and lost fees
✓ Ongoing outreach with Kayse
- ✓Keeps clients engaged between orders
- ✓Already covered when the next deadline hits
- ✓One platform, unlimited campaigns, pay for what you use
- ✓Gives the team a repeatable process
- ✓Cases stay alive all the way to settlement
The data points to two separate problems.
The hardest part of mass tort isn’t only bad phone numbers. It’s also clients who tuned out. Kayse fixes both. Ignore either one and the case can stall.
Contact records go stale
About 32% of people change their phone number every year. (Gartner, PhoneArena)
Complaint: communication
The ABA ties 90% of malpractice claims to communication, not the law. (ABA)
Missed PFS = dismissed
In active MDLs, attorneys who can’t reach clients miss deadlines and cases get dismissed. (FJC)
Reactivated by Kayse
Of unreachable clients, across real campaigns. Reach them right and they come back.
Kayse handles routine outreach.
Your team does the lawyering.
Kayse is the Client Relationship AI that keeps your mass tort clients engaged for the entire case and wins back the ones who disengaged or changed their number, giving your team more time for casework.
Why Outreach Fails(And How Kayse Fixes It)
Most law firms have no idea this is happening. They keep calling and texting from numbers that are flagged or were never registered the right way. So they pay good money to land in the spam folder, every single day. Your dashboard says “delivered.” The client never saw a thing.
- ✗Outbound numbers flagged as spam or scam likely
- ✗SMS text blocked by carriers
- ✗Calls that never ring
- ✗Replies arrive after hours and go unanswered
- ✗Your dialer says the calls and texts “went through.” They did send. But carriers blocked them or buried them in a junk folder next to the scammers, and the firm never knows
How Kayse keeps outreach healthy
- ✓Scans outbound numbers every 30 minutes
- ✓Converts flagged numbers to inbound-only
- ✓Fresh replacement numbers swapped in automatically
- ✓Invalid contacts self-healed with your client’s best number, on average a majority of the time
- ✓Our own data network finds your existing client’s new number when theirs changes
- ✓Helps campaigns reach the intended clients
Kayse monitors and replaces outbound numbers to support consistent contact rates.
Find the communication gap, then run the right follow-up.
See clients you can’t reach? Settlement stuck because someone went dark? Ask Kayse to step in.
Reach
AI calls, texts, and emails the clients who went silent, on every channel, with built-in compliance safeguards working as your safety net.
Transfer
Warm transfers connect responsive clients directly with your intake team.
Speed
Speed-to-Lead workflows respond to new leads in seconds and operate 24/7.
Results from real mass tort campaigns.
Twenty plaintiff firms and legal marketers in the US have used Kayse over the past two years.
| Campaign | Unreachable | Reactivated | Rate | Est. Case Value |
|---|---|---|---|---|
| Camp Lejeune | 9,000 | 3,150 | 35% | $140M-$360M |
| Video Game Addiction | 3,000 | 1,400 | 47% | $64M-$159M |
| RoundUp | 485 | 220 | 40% | $10M-$25M |
Industry benchmark for unreachable reactivation is under 10%. Kayse consistently delivers 3 to 5x that rate.
Mass tort firms have continued using Kayse.
Mass tort law firm customer retention over 2 years. Every mass tort law firm that subscribed to Kayse is still a Kayse customer. In a space where the average software company loses ~50% of its customers in two years, we have not lost a single mass tort firm.
Client data stays under the firm’s control.
- ✓Kayse does not use client data to train AI models.
- ✓Your firm retains ownership of its data.
- ✓Everything is exportable. CRM writeback available where your CRM supports it.
- ✓Data remains exportable.
- ✓Built-in safeguards for allowed calling hours and holidays.
- ✓CRM connection available for Litify, Law Ruler, SmartAdvocate, and Salesforce.
“Law firms should be able to use AI without giving up control of client data.”
The next order is already coming.
The longer a client stays unreachable, the harder re-engagement can become. We can review the size of your backlog and the likely value of a reactivation campaign during the demo.
Campaign performance. Campaign results shown (including Camp Lejeune, Video Game Addiction, and RoundUp figures, the 35-47% reactivation range, the 40% average, and 3-5x benchmark) are from actual Kayse campaigns to date. Individual results will vary based on case type, client responsiveness, data quality, and other factors. Past performance does not guarantee future results.
$2B+ reconnected. $2 billion+ is an internal estimate based on the total case value associated with clients who were reconnected through the Kayse platform. Kayse reconnects unreachable clients with their law firms; actual settlement outcomes, amounts, and timelines are determined entirely by the law firm and applicable court proceedings. Individual law firm results will vary based on case type, client responsiveness, and other factors outside Kayse’s control. This figure does not represent guaranteed results for any individual firm.
Customer retention. Refers to Kayse’s own customer retention rate among mass tort law firms. 100% of mass tort law firms that have subscribed to the Kayse platform remain active Kayse customers as of 2026. This figure refers only to mass tort law firm customers of Kayse. It does not refer to other types of Kayse customers, and it does not refer to or guarantee any outcome for a law firm’s own clients, plaintiffs, or cases.
Reachability. “75%+ clients reachable again” refers to clients for whom contact was restored and re-engagement was possible, not full case reactivation. Full reactivation reflects the 35-47% range.
Compliance. Consent tracking, quiet hours, and audit logs are built in. TCPA safeguards and Do Not Call screening are available through Kayse's TCPA/DNC Compliance Add-On, sold separately through a third-party compliance provider. Kayse walks every client through compliance setup during onboarding. The firm is responsible for configuring and using these protections correctly.