Frequently Asked Questions

Pricing depends on your plan, your volume, and how much you use it. We keep all of it on one page so it is always current: plan pricing, what usage costs on top of the platform fee, and how setup is scoped. That page also has two calculators that show what your missed leads and unreachable clients are worth to your firm right now.

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No. Kayse does not supply numbers to third party directory sites and does not control what they publish. Any pricing you find for Kayse on a third party software directory did not come from Kayse. The only accurate source for what your business would pay is Kayse.

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Because your number depends on your lead volume, how many AI agents you need, and how much voice and SMS text you use. We would rather show you the real math for your business than post a number that does not apply to you.

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Kayse converts to an annual agreement, and unless your agreement states otherwise, you get an out inside the first 90 days. You stand Kayse up as a paid proof of concept on your real data, with our team doing the build. If we cannot solve the problem you brought us, you can step away inside that window. It is not a free trial, and it is not cancel anytime. Your exact terms are in writing before you sign.

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No. We do not run free trials. We run a real working session with sample data so you can see exactly how Kayse would work for your business before you decide. And unless your agreement states otherwise, you get an out inside the first 90 days, so your first quarter runs as a paid proof of concept.

No. Kayse Sign is a separate add on, available only with an active Kayse subscription. It is month to month, so you can start or stop it at any time.

Standard is built around Speed-to-Lead. It is for single brand plaintiff law firms and installers: personal injury, Social Security disability, employment law, immigration, home services, and similar. One brand only. Enterprise is built around Speed-to-Lead plus Ghost Client Reactivation. It is required for mass tort firms and any business running two or more brands, and it is also the right plan for call centers, marketing firms, settlement companies, and legal support companies. Enterprise adds unlimited outbound campaigns, unlimited AI agents available, multi brand support, partner access, custom integrations, and a dedicated account manager.

Enterprise. Standard covers a single brand. Multi brand support, where you run separate brands from one platform with their own numbers, branding, and reporting, is an Enterprise feature.

No. Mass tort firms go on Enterprise. Mass tort is complex litigation, and the campaigns run across dockets, deadlines, and multiple rounds like PFS, settlement elections, and deficiency cures. Getting that built correctly takes a dedicated account manager who owns the implementation, and that comes with Enterprise.

Standard, as long as you run one brand. Single event personal injury, Social Security disability, employment law, immigration, home services, and similar practice areas all fit Standard. If you run more than one brand, you need Enterprise.

Almost certainly yes. The practice areas listed are the common ones, not the only ones. If your firm depends on reaching new leads fast and keeping the clients you already signed, Kayse fits.

Plaintiff law firms, settlement companies, call centers, marketers, lead generators, legal support businesses, and home services. If your business lives or dies on how fast you reach a new lead and how well you keep the customers you already have, Kayse fits.

Yes. Kayse integrates with Five9 WFA, LeadDocket, Litify, Law Ruler, SmartAdvocate, and Salesforce. Kayse also has a universal webhook connector that works with custom systems and almost every CRM and practice management platform on the market, plus API and MCP access. Kayse also has a Claude Connector listed in the official Claude connector marketplace. Kayse plugs into what you already run.

No. Most customers use Kayse to screen every new lead and warm transfer the qualified ones to their own team or call center. Usually only about 1 in 5 leads will ever have a chance of qualifying, so screening cuts hold times and cost without taking your people out of the conversation. Kayse works as an AI Assistant behind your CRM and your marketing.

Kayse answers your new leads in seconds and goes and gets back the signed clients who stopped responding. It does three things. Speed-to-Lead answers and screens every new lead, then warm transfers the ones worth your team's time. Ghost Client Reactivation runs outbound campaigns to reach signed clients who have gone dark. The AI Assistant handles calls, texts, and follow ups behind your CRM and your marketing. It works across voice, SMS text, email, and app chat.

Real time case status. Document uploads. Task checklists. Push notifications. Direct messaging with your team. A personalized welcome video or AI avatar. Scheduled client updates. The portal is mobile first, so clients use it from their phone.

Kayse discloses when AI is used on a call, and it requests permission to record in U.S. states where that permission is required. These are configurable safeguards and your firm controls how they are set. Kayse does not represent that the platform is TCPA compliant or DNC compliant. Your firm owns its own compliance program.

Kayse is built for intake and client communication, not open ended legal advice. It understands practice specific terms, follows the qualifying questions you set, recognizes when to hand off to a human, and keeps a full recording and transcript of every interaction. Kayse does not give legal advice to your clients.

You review and approve the AI's scripts and response templates before anything goes out. You get full recordings and transcripts of every interaction, alerts on conversations that need attention, and calling hours safeguards so outreach only runs when you allow it. You can change any of it at any time.

English and Spanish today, both at native speaker quality rather than machine translation. More languages are added based on customer demand.

Most firms are fully live within 30 days. Our team handles integration and data migration, configures Kayse for your practice area, and runs training and go-live support, with a dedicated implementation specialist with you the whole way.

No. Our team does the building, including your first AI agent and your system connections. There is no software to install and nothing for your team to maintain. Your people get a short onboarding session so we understand how your intake works, and a short training session on the dashboard. Ongoing improvements happen on our side without more training for you.