Privacy Policy

Last modified: September 4th, 2024

1. Introduction

Welcome to Case Connect Group LLC, a company registered in the State of New York, which operates under the business names Kayse, Kayse AI, Kayse.ai, Kayse App, and Kayseapp.com.

“Kayse” TM is a registered trademark of Case Connect Group LLC. We are dedicated to safeguarding your privacy and the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you interact with our client portal app that integrates with third-party applications.

2. Data Collection

2.1 Information Collected from Third-Party Apps We receive the following types of data from user interactions and third-party CRM and practice management apps:

• Client Contact Information: Name, email address, phone number, and other contact details.
• Client Activity Data: Interaction history, transaction records, and communication logs.
• Client Intake & Case Information: Case details, documents, and notes.
• Other Relevant Data: Any other data necessary for the provision of our services.

2.2 Information You Provide When you use our app, you may provide additional information such as:

• Account information: Username, password, and profile details.
• Contact and Case Information: Case details, documents, and notes.
• Communication: Messages, feedback, and other communications with our support team.

3. Data Usage

We use the data collected for the following purposes:

Service Provision: To provide and enhance our client portal services, including integrating with third-party CRM, practice management and related apps.
Personalization: To personalize your experience and provide relevant content and recommendations.
Communication: To communicate with you regarding your account, updates, and support.
Analytics: To analyze usage patterns and improve our app’s performance and functionality.
Compliance: To comply with legal obligations and protect our rights and interests.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your data with:

Service Providers: Third-party vendors who assist us in operating our app and providing our services. Note: We never provide Sensitive Personally Identifiable Information (PII) to third parties.
Business Partners: Partners with whom we collaborate to offer integrated services.
Legal Authorities: When required by law or to protect our rights and comply with legal proceedings.

5. Data Protection

We implement industry-standard security measures to protect your data, including:

Encryption: Data is encrypted in transit and at rest.
Access Controls: Restricted access to authorized personnel only.
Regular Audits: Regular security audits and assessments to identify and mitigate risks.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. You may request the deletion of your data at any time by contacting us at support@kayse.ai..

7. User Rights

You have the following rights regarding your data:

Access: The right to request access to your personal data.
Correction: The right to request correction of inaccurate data.
Deletion: The right to request deletion of your data.
Portability: The right to request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us at support@kayse.ai.

8. Cookies and Tracking Technologies

Our app may use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our app and updating the effective date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Case Connect Group LLC

C/O Kayse App

www.kayse.ai

support@kayse.ai